What do the White House, the U.S. Senate, the U.S. House of Representatives, the FCC and the FTC all have in common?

They are all participating at this year’s ATA Washington Summit.

KEYNOTE SPEAKERS

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JULIUS GENACHOWSKI

Chairman
Federal Communications Commision

Since being sworn in as Chairman of the Federal Communications Commission in June 2009, Julius Genachowski has focused the agency on digital communications, particularly wired and wireless broadband -- pursuing policies to promote investment, unleash innovation, and empower consumers. Under his leadership, the FCC developed and is implementing the National Broadband Plan, an ambitious strategy to harness the opportunities of high-speed Internet, and promote U.S. global competitiveness.

Prior to his FCC appointment, Genachowski spent more than a decade working in the technology and media industries as an executive, investor, and board member. He was Chief of Business Operations and, before that, General Counsel at IAC/InterActiveCorp; Special Advisor at the private equity firm General Atlantic; and co-founded the technology incubator LaunchBox Digital.

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LOIS GREISMAN

Associate Director
Div. of Marketing Practices
Federal Trade Commission
Bureau of Consumer Protection

Lois Greisman heads the Division of Marketing Practices in the FTC's Bureau of Consumer Protection. Under Ms. Greisman's management, Marketing Practices leads the FTC's law enforcement initiatives tackling telemarketing fraud (including Do Not Call enforcement), business opportunity fraud, illegal spam, and Internet frauds, with particular focus on challenges posed by technologies and convergence issues.

Before joining Marketing Practices in January 2006, Ms. Greisman headed the Division of Planning and Information, where she managed the FTC's Identity Theft Program, the Consumer Response Center, and also supervised implementation of the National Do Not Call Registry.

Previously, Ms. Greisman served as Chief of Staff to FTC Chairman Timothy J. Muris. She also served as Attorney Advisor to Chairman Robert Pitofsky and Chairman Janet D. Steiger from 1995 – 2001.

Ms. Greisman received her bachelor's degree magna cum laude from Brown University, and received her law degree from George Washington University, where she was a member of the Order of the Coif and Law Review.

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JIM KOHLENBERGER

President
JK Strategies

Executive Director
Jobs For America

Jim Kohlenberger is President of JK Strategies --a public policy consulting practice helping advise a broad range of innovation leaders, organizations, and coalitions. He is a recognized leader in Washington's innovation policy circles with over two decades of innovation policy experience in the White House (serving two Presidents,) on Capitol Hill, and running his own innovation focused consulting practice.

After two extraordinary years of progress and accomplishment, Kohlenberger recently left the White House where he served as Chief of Staff for the White House Office of Science and Technology Policy (OSTP.) While in the White House he helped the Administration make historic strides that resulted in a fundamental new commitment for harnessing science, technology, innovation, and broadband for boosting long term economic growth and helping Americans live longer healthier lives.


"Currents in Washington"

This year presents our industry with new regulation and oversight. In some ways, the "currents" of consumer protection have even changed course.

As quickly as contact center technology evolves and expands, legislation and regulation react to give customers unprecedented awareness and protection.

The association's annual event themed, "Currents in Washington", hosted at the impressive Gaylord National on the banks of the Potomac, is set to provide a focused perspective on how the best companies in the customer engagement industry use effective regulatory compliance strategies to stay in safe and prosperous waters.

Register to find out:

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  • Which priorities of the Executive Branch of the U.S. Government will affect your contact center’s future?
  • What issues, trends and regulatory changes are redefining the use of predictive dialers?
  • What is the legislative perspective on the hottest topic on the Hill--online privacy?
  • How can you effectively manage workforce in light of significant changes in employment and labor law?
  • What do you need to do right away to comply with PCI DSS?
  • What do you do about compliance risks associated with At-home agents?
  • What is the FTC’s candid assessment of the teleservices industry’s present and future?
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