American Teleservices Association, ATA

Home

About Us

Member Login

Search

	In-House Contact Centers
	Vital industry updates, benchmarking, unprecedented networking . . .

	Outsourcers
	Connecting you with buyers, ensuring you are compliant, paving the way to increased productivity . . .

	Buyers of Outsourcing
	Access to quality providers, discounts on services, compliance knowledge . . .

	Technology & Service Providers
	Access to valuable business opportunities, “members do business with members”. . .

	Economic Development Organizations
	Build and develop your economy by connecting with influential leaders in the contact center industry . . .

	Consumers
	Our goal is to create a symbiotic balance of interests between consumers and business. New Consumer Bill of Rights . . .

Read What
ATA Members
Have to Say

American Teleservices Association

Supporting the Teleservices channel as the
ONLY trade association dedicated to informing,
uniting and advancing the contact center industry

Business Development ● Call Center Operations
Industry Advocacy ● Regulatory Compliance

In the Spotlight

Visit www.atasummit.org to learn more.

US contact centers predict return to growth in 2010

"The US Contact Center Decision-Makers' Guide" is a major study of over 200 US contact center operations, supported by the ATA. Research for the report has found that after years of steady increase in headcount and investment, the economic downturn has stopped a great deal of the investment required by contact centers from actually being made, with a further negative effect on jobs. >>Learn how to download this free guide.

In the News

February 2, 2010
ATA Compliance Education Series Coming to Six Cities in 2010
“Legally Speaking” content updated to include compliance,
regulation and labor issues

October 20, 2009
American Teleservices Association Convention Goers
Volunteer in a New Orleans Community
“Answering the Call” Convention Theme is Furthered
with Call Centers CARE Service Project

October 15, 2009
American Teleservices Association Convention & Expo
Receives High Praise from Contact Center Professionals
Attendees “Answered the Call” in New Orleans with Business Building, Industry Advocacy, Leadership Recognition and a Local
Philanthropic Service Project

October 5, 2009
Survey of Major U.S. Outsources Reveals Shift of Business
from Off-Shore to Domestic Teleservices Firms
Survey Results Revealed During Annual Convention & Expo
to Contact Center Professionals from Around the World

Upcoming
ATA Events

Chapter Events

Indianapolis Networking Reception
Tuesday, February 23
Indianapolis, IN

ATA Potomac Chapter
Kick-Off
Tuesday, March 2
McLean, VA

Mid-Atlantic Chapter
How Much Difference Does
Your Difference Make
Wednesday, March 3
Philadelphia, PA

Arizona Chapter
Changes in Healthcare
and What it Means to the
Contact Center
Thursday, March 18
Scottsdale, AZ

Ohio Valley Chapter
Using Social Media to Connect with your Employees
Tuesday, March 23
Columbus, OH

Southeastern Chapter
Recession Proofing Your Contact Centers
Tuesday, March 30
Atlanta, GA

Webinars

For Members of the
New York Metro Chapter
PCI Level-1
Certification Process
Tuesday, March 2

For Members of the
Midwest Chapter
Brown Bag with Chad
Let's Talk People
Management
Thursday, March 25

ATA-SRO Education

ATA-SRO Certified
Auditor Course
March 3-5
Akron, OH (Taylor Institute)

Compliance Seminars

ATA Compliance Seminar: Legally Speaking

Florida Chapter Hosts:
March 16 – Orlando, FL

Southcentral Chapter Hosts:
March 23 – Dallas, TX

2010 ATA Washington Summit
April 25-28
Washington, DC

2010 ATA
Convention & Expo
September 12-15
Orlando, FL
Save the Date!

The 2010 ATA
Resource Guide is
Now in Production

Find out how to make the most of your membership listing. Download 2010
Advertising Guide

Now Offering the
Canadian Regualtory Guide
for Contact Centers

ATA members are making a
difference in their local
communities!
Learn More!